Refund Policy
Last updated: April 2026
Fee Components
| Fee | Refundable? | Conditions |
|---|---|---|
| UK Government ETA Fee | No | Set and collected by the UK Government. Non-refundable once submitted. |
| Service Fee | Conditional | Refundable if cancellation is requested before submission to UK authorities. |
Refund Conditions
- Before submission: Full service fee refund if you cancel before we submit to UK authorities.
- After submission: Service fee is non-refundable as the processing work has been completed.
- Application denied: Government fee is non-refundable. Service fee is non-refundable as the submission was completed.
- Duplicate applications: Contact us with both reference numbers for review.
How to Request a Refund
Email [email protected] with your application reference number and reason for the refund request. Refunds are processed within 5–10 business days.